Approvers in Jira tickets

Yair_cgob42

Hi All

I am a Jira Noob so Im probably missing some basics. 

I started working at a company and in their Jira tickets, when an approver is selected, they receive the request but when they try opening the ticket they get a big lock picture saying they dont have the correct permissions. 

We have used the permission checker tool, they seem to have the correct permissions but they are still locked out of the ticket and cant approve. 

Is there a specific "approvers" permission I can add them to? I dont see this on the "permissions' section in the project settings.

Another question I have is, the "people" section of the project settings, what does this show? It only lists 20 people out of aprox 90 in the company. Does this just list specific people and their predefined permissions?

Thanks for taking the time to help out

Robert Wen_Cprime_

Hello @Yair 

Is there any way you can show screenshots of the permissions checker?  Also, approvals are generally done on Jira Core Server through Marketplace apps and/or Groovy scripting, so I'll need to know what you're using.

To answer your question on the "people" section.  The 20 people listed are members of the project.  In Jira, you can encapsulate the group effort of a team as a project.  So, it will occur that you will have many projects in Jira.

Hope this helps!