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Adding validator for custom field in Request Type

Aynur_rfeh87

Hi all,

I am pretty new in Jira automation and workflow. I need to apply a validator for a custom field in request type. Actually I have already written a script for my validator, but do not know how I can apply this validator for the custom field in the Request Type in Service Desk.

Could you please share your knowledge regarding this issue? Would you mind suggest your opinions to me about this?

Thanks a lot in advance.

Best regards / Aynur

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Aynur ,

validators is something that could be applied at workflow level. It means that they work for issue type workflows mapped to your Request Types.

If you need to have something that happens on SD portal during customer ticket creation, please, use behaviours for portal provided by script runner (https://scriptrunner.adaptavist.com/5.6.8/jira/behaviours-servicedesk.html).