How to auto-disable comments for Closed issue few days after issue is closed?

Question

Hello,
Is there a possibility to disable user comment to a closed issue with some kind of autoreply, but first after some period of time, i.e. 5 days after the issue was closed?

The reason for this is that we track possible comments on freshly closed issues, but users also sometimes reply to very old issues that no one tracks anymore.

Thank you in advance,
Viktor

Abdulkarim Itani_eziqdc · Answer

If you are using Jira Service Management Server you can use Tinker for JSM

I actually requested the feature :)  and they implemented it

Mark Segall · Answer

Hi @[deleted]- From what I can tell, you wouldn't be able to block comments on a timer. However, it is possible to block comments by adding the following property to your Closed status:

jira.permission.comment

You would set the value as TRUE.

As for adding a timer to when this would kick in... One option would be adding status prior to Closed that indicates work is complete, but allows for further comments (for illustration purposes, let's call it "Work Complete").  Then set up an scheduled automation rule that runs daily based upon a JQL like this:

status = "Work Complete" and status changed TO "Work Complete" AFTER -5d

Then have an action to transition the issues to Closed where the property set above would block further comments.