Script Runner escalation service does not find issues (switches users)

Question

I´ve got a really stage behaviour of the escalation service: * configured to use the user "service-bot" which can find 2 issues when logging in with it * the escalation service takes most of the time this user and finds no issues - sometimes (about every 3rd run) it uses a "ServiceRunner" as actor and finds the issues * In JIRA -> System -> Services there is no entry from script runner (I remember seeing them there before 3.0) Versions are * JIRA 6.3.10 * Script Runner 3.0.6 Debug Log from Script Runner: 2014-11-27 17:41:07,460 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Checking the interval for service: GT Deadline reached at Thu Nov 27 17:41:07 CET 2014 2014-11-27 17:41:07,460 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] run service GT Deadline reached: 1 elapsed 2014-11-27 17:41:07,461 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Execute service: GT Deadline reached 2014-11-27 17:41:07,463 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Issues returned by query (status = Waiting AND ( Deadline <= endOfDay() OR updatedDate <= endOfDay(-14) )): [] 2014-11-27 17:42:07,457 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Checking the interval for service: GT Deadline reached at Thu Nov 27 17:42:07 CET 2014 2014-11-27 17:42:07,458 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Not firing service GT Deadline reached: 0 elapsed < 1 interval. 2014-11-27 17:43:07,459 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Checking the interval for service: GT Deadline reached at ThuNov 27 17:43:07 CET 2014 2014-11-27 17:43:07,459 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] run service GT Deadline reached: 1 elapsed 2014-11-27 17:43:07,459 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Execute service: GT Deadline reached 2014-11-27 17:43:07,462 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Issues returned by query (status = Waiting AND ( Deadline <= endOfDay() OR updatedDate <= endOfDay(-14) )): [] 2014-11-27 17:44:07,459 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Checking the interval for service: GT Deadline reached at Thu Nov 27 17:44:07 CET 2014 2014-11-27 17:44:07,460 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] run service GT Deadline reached: 1 elapsed 2014-11-27 17:44:07,460 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Execute service: GT Deadline reached 2014-11-27 17:44:07,463 atlassian-scheduler-quartz1.local_Worker-1 DEBUG service-bot [canned.jira.admin.EscalationService] Issues returned by query (status = Waiting AND ( Deadline <= endOfDay() OR updatedDate <= endOfDay(-14) )): [] 2014-11-27 17:45:07,459 atlassian-scheduler-quartz1.local_Worker-1 DEBUG ServiceRunner [canned.jira.admin.EscalationService] Checking the interval for service: GT Deadline reached at Thu Nov 27 17:45:07 CET 2014 2014-11-27 17:45:07,460 atlassian-scheduler-quartz1.local_Worker-1 DEBUG ServiceRunner [canned.jira.admin.EscalationService] run service GT Deadline reached: 1 elapsed 2014-11-27 17:45:07,460 atlassian-scheduler-quartz1.local_Worker-1 DEBUG ServiceRunner [canned.jira.admin.EscalationService] Execute service: GT Deadline reached 2014-11-27 17:45:07,469 atlassian-scheduler-quartz1.local_Worker-1 DEBUG ServiceRunner [canned.jira.admin.EscalationService] Issues returned by query (status = Waiting AND ( Deadline <= endOfDay() OR updatedDate <= endOfDay(-14) )): [GT-12, AOD-8]

Andreas Haaken · Answer

Hi, I dont think so, there are not some servcie calls missing, but ALL of them.. there is no service defined in Jira Service registry

Tarun Sapra · Answer

Hi Andreas,

I hope you are not running into this issue - https://jamieechlin.atlassian.net/browse/GRV-383 ,

Andreas Haaken · Answer

Hi,

I figure out the same problem. As teh Script Runner does not run the Escalation Service, I searched for any entries in the services table. (i also remeber, that there was at least one entry for the escalation service).

But now, there is neither an entry, nor the services are called. (i set one of them to 1 min repeating, but nothing happend->tail -f éd the log). Any of the services are callable manually, so the script itself is running.

From all this I conclude, that there might be an error, creating the service definitions in JIRA by the runner?