Jira structure does not display correct items when added to a confluence page

Question

Hi all, I've set up a structure in Jira to show the progress of a particular task and all sub-tasks attached to it. When i add the structure to a confluence page it will initially show the task and sub-tasks I set up; however, after a few seconds it refreshes to show other items that have nothing to do with my task and sub-tasks. I must have missed a step when I created the structure. Any hints on how I can get the structure to stop refreshing to other work in confluence?

Thanks in advance.

David Niro · Answer

Hi @Liam Wood ,

You are very welcome!  An upgrade should resolve the issue you are experiencing.

If you or they have any questions, please feel free to reach out to our support team directly via support@almworks.com or customer portal support.almworks.com.

Best,
David

Liam Wood_u6kzyc · Answer

Hi David,

Thanks again. Following your instructions the version I have is 6.0.0. I guess that will mean I'll need to try and obtain an update from our Jira support people.

Cheers,

Liam

David Niro · Answer

Hello @Liam Wood ,

You are very welcome!  Thank you for the additional information.

The next step is going to be to check which version of Structure you are currently on.  It sounds like you are experiencing a bug that was resolved in structure 6.3.0.

Please follow the steps below to identify the current version.

* Open your structure
* Click on the blue "info" button on the bottom right side of the screen
* Find version at top of the dialogue box

Let me know what you find!  If the version is lower than 6.3.0, an upgrade will be the recommendation.

If it's 6.3.0 or higher, something else may be happening and we will want to collect some logs.  It will be best to do that, if necessary, directly through our support channel w/ your Jira administrator as a participant.

Looking forward to your feedback.

Best,
David