Some of our customers doesn’t get the email that we send out from our servicedesk, however we can confirm that other customers do and when we send out a test mail it works without any issues.
When looking through the maillog (atlassian-jira-outgoing-mail.log) on our Jira-server we noticed that no new entries had been made since we upgraded Jira to the latest version. And every entry since then only said:
2022-01-25 22:22:15,896+0100 INFO [] Caesium-1-2 [c.a.m.o.c.a.j.p.i.batching.cron.MemorySafeEventRetriever] Searching for scheduled events to notify and using queryTimeout of null seconds.
Do anyone recognize this message? As of now we don’t if this is an issue or not, because some users do receive emails that we send out, so it might be an error on the receiving side. But it’s interesting that the log haven’t really shown any kind of error message since we updated Jira.
Thank you
