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How to Delete a gadget in a dashboard of different user than myself as Jira administrator 4.4 ?

Carlos Reyes

Dear Jira gurus,

I have an user who added a gadget to his dashboard and by mistake defined the whole jira-users (for us is near 100000 users) to create a report and now Jira always hangs for him everytime taht he tries to login because it takes a lot of times to create that report.

Is any way that I as Jira administrator can delete that specific gadget for his customized dashboard?

Kind regards

Carlos

Accepted answers

codelab expert

You can deactivate this special gadget in the plugin managment. After this you can delete this gadget from dashboard either in the GUI or in the database.

All comments

Janet Albion

It's might be possible for you to delete it on behalf of him if you install JIRA SU plugin. https://marketplace.atlassian.com/plugins/com.dolby.atlassian.jira.jirasu

This plugin allow you to login as the user.

But, if you also can't delete it because JIRA hang, then, manual database delete might be the approach that you want to use. In this case, there are three main tables that are related:

portalpage (store data about dashboard)
portletconfiguration (store data about gadget)
gadgetuserpreferences (store data about the gadget configuration)

codelab expert

You can deactivate this special gadget in the plugin managment. After this you can delete this gadget from dashboard either in the GUI or in the database.

Henning Tietgens

There is also a SU script within the free Script Runner plugin. But if the base for the gadget isn't a filter which you can edit you should try the solution suggested by Mathias.

Carlos Reyes

The user came with this workaround:

I have resolved the issue by linking in to an issue using a prior link and then using Dashboard Manager to remove the offending dashboard. I can always build a new one "

Cheers

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