Resuolution of Jira set to "Fixed" for every change of the ticket

Question

Hello,

Every time someone makes changes to the ticket in Project ( for example adding Story Point estimate ) the resolution of the ticket is set to Fixed without update of the field.

It looks like the Resolution field was recently added as a must have field for the project , and it shouldn’t be so.

Do you have any ideas on how I can change this? Gladly with instructions. I am new to JIRA

Tuncay Senturk _Snapbytes_ · Answer

Hi @Aytac Caliskan

Welcome to the Community!

@Mikael Sandberg is definitely right. On top of his answer, I believe that it might not only be related to workflow transitions. If you change Story point in the Edit screen (not a workflow transition screen), and the resolution field is set to "fixed", then it might be related to a listener.

If you are using Script Runner, please check the scripted listeners. If you installed a custom app, please make sure that it does not have a listener setting the resolution field upon issue changes.

I hope it was helpful.

Mikael Sandberg · Answer

Hi @Aytac Caliskan,

Welcome to Atlassian Community!

The resolution field is a system field that you should only add to a screen when transitioning to a done status, or just use post functions to set it. It sounds like your workflow allows you to move between different statuses freely, so you need to make sure that when you move to any status that is not a done one that you also set resolution to none in a post function. You find more best practices on how to use the resolution field here.