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Priority mapping between Opsgenie and Jira Service Management

Janna_cg7vmf

As a customer, I want to have priority mapping between Opsgenie and Jira Service Management (JSM). When alerts are created in Opsgenie with a particular priority, I want the corresponding tickets to be created in JSM with the same priority.

OG alerts -> JSM Integration -> JSM tickets.

I would also like to see this feature bidirectional so when creating a ticket in Jira Service Management it will correspond with the associated Opsgenie Alert. Currently, this will create a default P3 alert in Opsgenie and it requires manual intervention to tweak and automate this logic.

JSM tickets -> JSM Integration -> OG alerts

Accepted answers

All comments

Pramodh M

Hi @Janna

It's in progress in the Roadmap

https://jira.atlassian.com/browse/JSDCLOUD-9565

For now you can work with link below

https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-match-JSM-to-Opsgenie-priority-level/qaq-p/1583386

Let me know if you have any queries

Thanks,

Pramodh

Janna_cg7vmf

Hi, I followed the link you provided, but it seems that there is no Advanced button on the upper right side. Is there any way I can set the priority to match the JSM and Opsgenie? Thank you

John M_2hpypf

Hi Janna,

The Advanced tab of the integration is only available on the Standard and Enterprise plans.

Marlon Silva_v5nopp

Hi John,

Is there anyway to match the priorities between OpsGenie and Jira Service Management if OpsGenie is not on Standard plans?