Hello Community,
in my organisation we use a mailhandler to create some tickets. A person sends a message to a specific mailadress and a ticket is created. We use the existing Create a new issue or add a comment to an existing issue - Mailhandler.
For some cases the person has no jiar account. We have also no licenses left to automatically create a account, which is not a problem. But we need the email adress of the person as a value in a CF on that ticket, in order to answer with a response. Therefore we did a workaround, where the person types its mailadress in the body of the mail and when the ticket is being created, the mailadress will be safed in a CF named mailadress.
Although this works, it is really a unattractive way and we would like to automate this. The mailhandler should automatically read the mailadress and safe it in the designed CF. How is that possible? Are there scriptrunner templates ready to use?
