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Can't get closed issues to "resolve"

Susan Cline

I know this is a novice questions but ... I created a new workflow and I noticed that my issues are going unresolved even though they are closed. I have a "resolution" called closed which is the default. I thought that would apply to any workflows with "closed" as the last step. I must be missing something. Please advise. Thanks.

Accepted answers

All comments

Dieter

You should always put the Resolution field on the screen of the transition which leads into closed or resolved. Or if you don't want a screen you should set the resolution programmatically in a workflow post function

Susan Cline

Not sure that I understand. I tried edting the workflow by adding a new step but I can't get it placed above the closed. It puts it after the closed. Is there a way to sort the steps?

Susan Cline

Ok - that is making more sense. I will give that a try. Thanks.

Dieter

The order of steps on the screen does not matter. The steps are linked by transitions. so what is important how the steps are linked by transitions starting from the open step until the closed step. The closed step is usually the step which is linked to previous steps only but does not link to any successor step (except in the standard Jira workflow which has a reopen transition linking to the Reopened step)' I was talking to transitions that end at the final step. these transitions should always have a transition screen with the field Resolution