Users not able to check the status of their tickets

Question

Users used to have a "Requests" link on the top-right side of the submission screen that they used to check the status of their tickets, but that link had disappeared .  How do I get it back for them?

Fabio Racobaldo _Catworkx_ · Answer

Hi @andrea price ,

it's strange. Please verify that there're no javascript that hide it. It could be added using a custom or third part app.

First of all try to run JIRA in a safe mode (https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html ).

If disabling all plugins it works it means that some plugin is causing your issue.

Please, let me know.

Fabio

andrea price · Answer

Hi Fabio - the screenshot is from our site's helpdesk a few months ago.  At that time, there was a Requests link that users could click to view their tickets. Now, the Requests link is not there.  My question is - how can users access their requests?

Fabio Racobaldo _Catworkx_ · Answer

Ciao @andrea price ,

that is the portal provided by JIRA Service Management. It appears for all view related to the Customer Portal.

It's not existing on JIRA side.

Fabio