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Why I am not able to upload large files to confluence?

Ruben Akopyan

Dear community.

We have a problem on one of our confluecne installations. When we try to upload large files (100Mb and larger) the upload indicator hangs or restarts. Sometimes it gives error - Server is not available.

We have increased upload limit to 10G and put very large timeout but it did not help. There is no info in logs as well. Looks like logs are not even logged for this error. (if you check Logs file inside confluecne home directory).

Installation is on CentOS 6 + Postgres DB.

If someone could guide me how to solve the problem or at least find the source of the problem I would be very grateful.

Regards!

Accepted answers

All comments

Nic Brough (Adaptavist)

Confluence is not a file server, it's not built for handling large files as attachments, and doesn't have much resilience. With a large limit and a large timeout, it can accept big files, but if there's any issue with the upload, even the slightest hitch, it doesn't handle it, and the transfer dies. The slightest wobble in your network connection can do this.

You should be looking at storing big files on something that is designed for it.

jose.aleixo

How us resolve this big problem, we need post setup up 1GB.

Nic Brough -Adaptavist-

>we need post setup up 1GB.

You almost certainly do not "need" to do this. You need to share a file and are trying to do it the wrong way. Files of that size have no practical use in Confluence, other than sharing, which is better done in something designed for sharing large files.

If you insist on doing this, then you will need to massively increase the memory available to Confluence and increase the timeout settings in its Tomcat.

jose.aleixo

Thank you so much Nic.

I believe that best solution is put package into file server "x", for example FTP Server and in Confluence one link, but I don´t will have a counter of the access, that´s right this?