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Jira (8.20.1) not loading through F5 portal

Megan Ferguson

We utilize an F5 portal to allow our vendors access to our internal Jira instance. We recently upgraded from 8.5.6 to 8.20.1. When our vendors access Jira through the portal, they see the header and menus but the menu dropdowns don't work. They can search and view issues but editing does not work. Is anyone familiar with this setup? My assumption at this point is that there was some configuration change in Jira that is causing this to no longer work appropriately. I've been digging through release notes to try to find what may have changed with no success. Is anyone aware of any changes that could have impacted this type of setup?

Accepted answers

Tim Perrault

Hi @Megan Ferguson

This sounds like a configuration issue with the F5. What happens when you access the application bypassing the F5?

Thanks,

Tim

All comments

Tim Perrault

Hi @Megan Ferguson

This sounds like a configuration issue with the F5. What happens when you access the application bypassing the F5?

Thanks,

Tim

Joshua Sneed Contegix

Hi Megan,

Tim asks a good question. If it functions normally when bypassing, review F5 logs. If it behaves the same, review your SSL/proxy configuration.

You can also use your browser inspector's Network tab to identify failed requests to the app and view the response. This can produce errors that don't get surfaced in browser and identify if it is the F5 blocking or if it is something else. Cheers!

Reneesh Kottakkalathil

@Megan Ferguson

Please review the 8.20 supported platform link https://confluence.atlassian.com/adminjiraserver0820/supported-platforms-1095776511.html

Maybe you don't have a supported browser. Have you tried a different browser. Try restarting Jira again and review the startup logs for any errors.

Tim has also asked a great question. Bypass F5 and see if you have the same problem when using the base URL with port.

Megan Ferguson

It works fine when we don't go through this portal on the F5. Jira 8.5.6 worked fine going through the F5 portal. The network group says nothing changed in the F5 configuration so my only idea at this point is that there is some configuration setting in Jira that changed how it works between 8.5 and 8.20 that the F5 is using and no longer finding what it expects. My best guess is something within the default urls Jira uses since the F5 portal opens Jira to a different url then converts it to the real url behind the scenes to open the app. Unfortunately, I have no insight on what is really happening on the F5 side so I was hoping someone might be aware of a major change made in Jira configuration that I could try digging into a bit.

I will give the browser inspector a try and see if I can find anything.

Tim Perrault

The F5 changes the URL? So when you don't go through the F5 you use the Jira Base URL, but when you do go through it changes the URL?

Did you setup a proxy in the server.xml file?

Megan Ferguson

Thanks Reneesh. We have tried in various browsers. The Jira logs are not recording any issues related to this from what I can see.

Pertti Oinonen

Hi Megan,

did you resolved this problem and how because I think we have the similar

problem

Megan Ferguson

Hi Pertti,

Unfortunately, no. We haven't been able to resolve the issue. We made some changes on the F5 to add various jira URIs. It fixed some of the issue but not everything. We also made many changes to Jira configuration without success.

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