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Not All status are showing in Kanban board

Meech

Hi, i've a problem where some of the issue type/ case status is not show in the kanban. Ive the correct filter that show everything correctly in Issue navigator but when i assign the filter to Kanban board, some of the status is drop out.

Please help/advice how to resolve this.

br,

Michelle

Accepted answers

All comments

Teck-En

Hey Michelle, there are couple of place to check out the configuration as you can see in this KB article(it covers both scrum and kanban): https://confluence.atlassian.com/display/GHKB/Issues+are+not+appearing+in+GreenHopper+Rapid+Boards

If you mentioned the filter is correct, did you check out your column mapping in the Kanban Board settings whether all the status has mapped to the columns?

Meech

Hi, some of the status is not shown in the board column setting at all. e.g the status show in the saved filter but it's not in the column setting.

Teck-En

Interesting, that should be the reason why some issues are not showing as the status are not mapped to the columns. Do you mind to provide some screenshots on the board filter settings, issue navigator result as well as the board column settings over here?

If some confidential issues are concern, I would suggest to raise a support request over at https://support.atlassian.com so the support team can further assist you on this matter.

Meech

Hi thanks for your reply.

here are the screenshots:

Sc. from issue navigator

Sc. from the board: if you see here, the status "Not Groomed" is not available on the unmapped statuses

Meech

Hi please find the Filter tab screenshot:

Kelly Arrey

See also: https://jira.atlassian.com/browse/JSWSERVER-11623. Coleen Adams suggested adding the issue types to the filter, which worked around the problem we were having.

Frank Yu_hwhnul

My experienced the similar things. The reason was that I changed the statuses in my workflow, the old tickets with inconsistent statues. My workaround was to delete the existing board, and create new board. After that, all latest statuses showed in the new board.