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Why do some hyperlinks break when exporting to MS Word?

Matthew Hawley_1iywl5

Hello, I'm very new to Confluence so hopefully this question even makes sense... Recently I ran into a problem when exporting a page to MS Word. For some reason, when I export the page, some of the hyperlinks break and when I click on them in the word doc it just defaults me to the top of the page. Does anyone know why it does this?

Thanks!

Matt

Accepted answers

Andy Gladstone

@Matthew Hawley Welcome to Confluence!

Are the links you are referring to hyperlinks to internal Confluence pages, or external web pages?

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Andy Gladstone

@Matthew Hawley Welcome to Confluence!

Are the links you are referring to hyperlinks to internal Confluence pages, or external web pages?

Matthew Hawley_1iywl5

Internal Confluence pages

Andy Gladstone

I suspected as much. Since internal page hyperlinks are not formatted the same as a World Wide Web URL, when you export them to a Word document they become local links. If you hover over one in the document you will see it is not a www. URL, but a local file link.

I just tested this in my instance and have the same results as you. All Confluence links become a local file link - but since those files don't exist on the local file system the link takes you nowhere.

Matthew Hawley_1iywl5

Thanks for breaking it down for me! Is there any way to fix it though? Or any work arounds?

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