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How can I measure how many tickets were closed within 5 hours of opening via Jira dashboards?

Marco Antonio_b0242d

I looked at this link https://confluence.atlassian.com/jsbr/pesquisa-avancada-referencia-de-campos-920354924.html and didn't find the answer i need.

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Mark Segall

Hi @Marco Antonio - You could use a filter like this:

resolved >= -5h

Marco Antonio_b0242d

I tried and didn't work as I was expected.

When I used the filter you suggested, it didn't exactly show all the tickets that were closed within 5 hours. I could see many other tickets that were closed in less than 5 hours and did not enter the filter you suggested.

Marco Antonio_b0242d

Do you have any another suggestion?

Mark Segall

Hi Marco - Does your workflow enforce that issues moved to "Closed" are also marked as resolved? If not, then yes you'll have some issues that are closed, but not resolved and thus the query won't work.

You could try something like this instead:

status = Closed AND status changed to (Closed) AFTER -5h