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Notify unlicensed authenticated users of updates on certain pages

Iana_idll5u

Hi,

We have a Confluence instance that we use as a Knowledge base for our Jira Service Management customers (who are unlicensed authenticated Confluence users).

We would like our clients to receive notifications when certain pages of the knowledge base have been updated.

I know I can't add unlicensed users as watchers, but maybe there is an option using RSS feeds? Any ideas would be most welcome.

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Iana ,

unfortunately Confluence can be opened to allow only customers to see your articles, but this does not come with the ability to watch a page.

Hope this helps,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Iana ,

unfortunately Confluence can be opened to allow only customers to see your articles, but this does not come with the ability to watch a page.

Hope this helps,

Fabio

Iana_idll5u

Thanks Fabio!
Just to be sure, there no possibility for unlicensed users to subscribe to an RSS Feed of the space either?

Fabio Racobaldo _Catworkx_

Hi @Iana ,

you can try using the following article https://confluence.atlassian.com/doc/the-rss-feed-builder-137019.html

I never setup a RSS for Customer so I can't ensure that it works as per your needs.

Fabio

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