nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can't open service desk portal after change the jira base URL

tyron_zygs6p

Can't open service desk portal after changed the JIRA base URL(changed domain name). open service desk portal is blank page which didn't display any info.

Accepted answers

Pramodh M

Hi @tyron

Welcome to the Community!!

Can you change the base URL of the instance on the general configuration page?

Let me know if it works

Thanks,
Pramodh

All comments

Édpo César_jh82dy

Hi, @tyron

Welcome to the community.

When it comes to URL problems, I reckon that is better open a ticket with Atlassian Support.

Here is the link: https://support.atlassian.com/

Pramodh M

Hi @tyron

Welcome to the Community!!

Can you change the base URL of the instance on the general configuration page?

Let me know if it works

Thanks,
Pramodh

tyron_zygs6p

Hi @Pramodh M

Yes, we have changed the base URL of the instance on the general configuration page. the other page can open normally but service desk customer portal open is blank which didn't display any info.

I have upgraded the service desk from 4.13.11 to 4.13.13. but still not work.

tyron_zygs6p

This issue has been resolved. Upon inspection it turned out that a configuration file setting on our server was restricting access. Thanks support!

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