I am unable to install 8.19.1 and it's throwing error

Question

I am trying to install 8.19.1 version and it's throwing error as in below

Failed to start JIRA due to a build number inconsistency"

Please assist me to install the above  version

Thanks

Baki

Reneesh Kottakkalathil · Answer

@Bakiyaraj Periyasamy

Can you please paste the full error log?

Tuncay Senturk _Snapbytes_ · Answer

Are you trying to downgrade your Jira? If yes, please see this comment.

Sachin Dhamale_o1c5zi · Answer

Hi @Bakiyaraj Periyasamy

Are you installing Jira from scratch or you are upgrading exiting or importing/restoring backup from cloud instance or sever instance?

Normally this error occur when you are restoring jira instance from another jira/cloud instance.

Thanks,
Sachin