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Jira Not Starting Up

Manfred Hueskes

Hi,

Upgraded from 8.7.1 to 8.21.1, when I run the startup bundle these are messages I get:

Using JIRA_HOME: F:\Program Files\Atlassian\Application Data\JIRA
Using CATALINA_BASE: "F:\Program Files\Atlassian\JIRA"
Using CATALINA_HOME: "F:\Program Files\Atlassian\JIRA"
Using CATALINA_TMPDIR: "F:\Program Files\Atlassian\JIRA\temp"
Using JRE_HOME: "F:\Program Files\Atlassian\JIRA\jre"
Using CLASSPATH: "F:\Program Files\Atlassian\JIRA\bin\bootstrap.jar;F:\Program Files\Atlassian\JIRA\bin\tomcat-juli.jar"
Using CATALINA_OPTS: ""

I have nothing to do with Jira but was asked to upgrade it anyway, and help that can be provided would be appreciated.

Accepted answers

All comments

Nic Brough -Adaptavist-

Welcome to the Community!

Jira takes a couple of minutes to get going, but will show as a running process as soon as the startup script finishes.

The output you've got from the startup script is only from that script, it's not the application log, and it's the application log you'll need to look at. Have a look in <Jira data>/logs/atlassian-Jira.log

Robert Wen_Cprime_

Hello @Manfred Hueskes ! Welcome to the Atlassian Community!

Do you have any output in logs? Check the following directories:

F:\Program Files\Atlassian\Application Data\JIRA\log. Logs will be a file of the form "atlassian-jira.log"

Catalina.out should be somewhere around here - F:\Program Files\Atlassian\Jira\logs

Robert Wen_Cprime_

One more thing: Did you consult the Upgrade checklist to make sure all the dependencies are covered?

https://confluence.atlassian.com/adminjiraserver/upgrade-checklist-966063320.html

Manfred Hueskes

It didn't write anything to those logs

Robert Wen_Cprime_

Is there anything in the directory @Nic Brough -Adaptavist- specified? (F:\Program Files\Atlassian\Application Data\logs)

Manfred Hueskes

There are logs, but all output is from before the upgrade.

Reneesh Kottakkalathil

@Manfred Hueskes

I don't see any errors in the messages. Can you attached the full Jira startup logs?

Vahid Kazemzadeh Zahedi

Hello Nic
I have the same problem
The log is not recorded

Robert Wen_Cprime_

Do you have output from Catalina.out? That may provide a clue.

Vahid Kazemzadeh Zahedi

Unfortunately, it does not output

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