nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How retrieve attribute value from a Insight object using Jira Automation?

Julian from AF

Hello,

i'm trying to retrieve some data from attribute but i don't found the good way.

I found this tutorial but i don't understand how it's work: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

To test it, i just use a manual trigger in Jira automation and put the smart value.

In my example, the object group is "Clients" with somes clients with differents attributes like "Address", "Open time" etc.

Is it possible to retrieve the attribute easily ?

Thank you.

Accepted answers

Ivan Lima

Hi @Julian from AF, following the article you shared should work. Why are you not able to make it work? Could you please share a bit more details about your setup? I assume you've got a custom field in place mapped to the schema you want to pull the attributes from.

All comments

Ivan Lima

Julian from AF

Hello,

yes to explain :

Here an issue example, and i would to get back value from Jira automation for the insight attribute Pick-Up Address. I want to get back Name, Address, Locality + CP

2022-02-09 10_02_42-Window.png

usually to test smart-value, i create a manual trigger on Jira Automation to test it and check the comment wrote to see the value but actually nothing works

2022-02-09 10_06_54-Window.png

here the object in Insight:

2022-02-09 10_05_19-Window.png

Any idea? Thank you !

Ivan Lima

You have to use the actual object, though. In your case, Clients. See the example below.

I've got an Employee object with an attribute object Manager for the CRM schema, which points to Employee in this case.

Screen Shot 2022-02-09 at 9.19.03 AM.png

For the automation, as an example, I'm adding a comment to the issue using the smart values.

Screen Shot 2022-02-09 at 9.21.17 AM.png

Comment on the issue based on smart values.

Screen Shot 2022-02-09 at 9.23.32 AM.png

I hope that helps.

Julian from AF

Thank you for your reply. Can you develop the "actual object?". In my case i execute the manual trigger through a specific issue, i have different insight field inside this issue.

I tried what you explain but still not working.

I tested {{Clients.("Address")}} (because the attribute is just text but still not working.

If i use {{"Delivery address".Summary}} i have the Name of the object but how have his attribute?

{{"Delivery address".Address}} doesn't return anything.

Thank you

Kaustubh Raut_fxleee

Can we get this feature automation Data center version?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-service-management

jira-service-management-server