nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Fail upgrade from 7.2 to 7.16

Juan Ramirez_avwosw

We ran into a problem upgrading from Confluence 7.2 to 7.16. We backed up the previous version and ran the 7.16 executable. The Confluence service starts but when we try to connect we get an

HTTP Status 500 – Internal Server Error Unable to acquire JDBC Connection

Is this recoverable? Do we need to go back to 7.2? We have the backup. I would need instructions on how how to go back to 7.2 and recover from backup please.

Thanks

Juan Ramirez

Accepted answers

All comments

Robert Wen_Cprime_

Hello, @Juan Ramirez ! Welcome to the Atlassian Community!

Is there a way you can copy the ERRORS ONLY from your log file? That way we can see why you can't access your database.

For context, what database (vendor and version) are you using?

Peter DeWitt

@Juan Ramirez This may be as simple as you configuration file not pointing to the correct JDBC driver or you are using an older non-compatible driver. Check out this compatibility matrix to ensure you are using version that play nice together:

https://confluence.atlassian.com/doc/supported-platforms-207488198.html

You can also verify that you config files are setup correctly with the aid of this article.

https://confluence.atlassian.com/doc/configuring-a-datasource-connection-937166084.html

You can also open a support request directly with Atlassian Support and they may have additional things for you to check.

-pjd

Juan Ramirez_avwosw

Thanks for your reply. We are using an old SQL Server 2008 R2.

This is the log file

HTTP Status 500 – Internal Server Error

Type Exception Report

Message Cannot call sendError() after the response has been committed

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

java.lang.IllegalStateException: Cannot call sendError() after the response has been committed
 org.apache.catalina.connector.ResponseFacade.sendError(ResponseFacade.java:456)
 javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
 com.atlassian.confluence.web.filter.DebugFilter$LoggingResponseWrapper.sendError(DebugFilter.java:149)
 javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
 com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter$1.sendError(FourOhFourErrorLoggingFilter.java:52)
 javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
 com.atlassian.core.filters.HeaderSanitisingResponseWrapper.sendError(HeaderSanitisingResponseWrapper.java:89)
 javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
 javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:120)
 com.opensymphony.webwork.dispatcher.ServletDispatcher.sendError(ServletDispatcher.java:349)
 com.atlassian.confluence.servlet.ConfluenceServletDispatcher.sendError(ConfluenceServletDispatcher.java:104)
 com.atlassian.confluence.servlet.ConfluenceServletDispatcher.serviceAction(ConfluenceServletDispatcher.java:97)
 com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:199)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
 com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter$SwapOnBootstrapFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:55)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:35)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148)
 com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:47)
 com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:57)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 org.springframework.orm.hibernate.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:170)
 com.atlassian.confluence.web.filter.ConfluenceOpenSessionInViewFilter.doFilterInternal(ConfluenceOpenSessionInViewFilter.java:41)
 org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
 com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:24)
 com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:105)
 com.atlassian.confluence.core.datetime.RequestTimeThreadLocalFilter.doFilter(RequestTimeThreadLocalFilter.java:37)
 com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:47)
 com.atlassian.confluence.tenant.TenantGateFilter.lambda$doFilter$0(TenantGateFilter.java:35)
 com.atlassian.confluence.impl.tenant.ThreadLocalTenantGate.lambda$wrap$0(ThreadLocalTenantGate.java:25)
 com.atlassian.confluence.tenant.TenantGateFilter.doFilter(TenantGateFilter.java:37)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.confluence.util.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:36)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.confluence.internal.web.filter.spring.IgnoreWebAsyncManagerFilter.doFilter(IgnoreWebAsyncManagerFilter.java:59)
 com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter.doFilter(RequestParamValidationFilter.java:51)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.confluence.web.filter.TranslationModeFilter.doFilter(TranslationModeFilter.java:39)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.confluence.plugin.servlet.filter.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:71)
 com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:39)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.confluence.impl.vcache.VCacheRequestContextFilter.doFilter(VCacheRequestContextFilter.java:58)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:33)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:67)
 com.atlassian.confluence.web.filter.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:51)
 com.atlassian.confluence.web.filter.ResponseOutputStreamFilter.doFilter(ResponseOutputStreamFilter.java:25)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.confluence.web.ConfluenceJohnsonFilter.doFilter(ConfluenceJohnsonFilter.java:30)
 com.atlassian.confluence.setup.ConfluenceEncodingFilter.doFilterInternal(ConfluenceEncodingFilter.java:35)
 com.atlassian.confluence.web.filter.AbstractStaticResourceAwareFilter.doFilter(AbstractStaticResourceAwareFilter.java:43)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
 com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37)
 com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
 com.atlassian.confluence.internal.diagnostics.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:35)
 com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:63)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32

TThanks for your help

Note The full stack trace of the root cause is available in the server logs.

Apache Tomcat/9.0.54

Robert Wen_Cprime_

Well, SQL Server 2008 is not supported by 7.16. It accepts SQL Server 2016 (deprecated), 2017, and 2019.

Peter DeWitt

Compatibility Matrix:

https://confluence.atlassian.com/doc/supported-platforms-207488198.html

Juan Ramirez_avwosw

Hi Robert,

Thanks for all your help. I am including the screenshots of what I see for the install and home directory with the backup files I used to restore to each directory. I am including the service general and log on screens too.

Thanks again, Install Directory.JPG Backup and Install Directory.JPG Home directory and backup folder contents.JPG Home Directory with Backup file.JPG Service General.JPG Service log on.JPG

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