Bad KB scaling in JSD preview on ticket view screen

Question

Our customers report, that the preview of a knowledge base article is badly scaled in ticket view screen in JSD. It happens in all browsers. Logging in to confluence doesnt change the scaling, and the problems presists.

To reproduce:
Open any JSM ticket with knowledge base article connected in the section: "Related knowledge base articles". Click on it.

Jira 8.13.13

JSD 4.13.13

Confluence 7.13.2

Pramodh M · Accepted Answer

Hi @Marcin Danisz

Please find the answer to the question on JSM why it's not rendering the Confluence pages properly

https://community.atlassian.com/t5/Jira-Service-Management/Knowledge-Base-Confluence-the-articles-pages-layout-does-not/qaq-p/1928410

Let me know if you have any further queries

Thanks,
Pramodh

Tomasz Legutko_ngl28x · Accepted Answer

I've filed support request to Atlassian team and they've confirmed they can reproduce the problem and submitted it as a bug: https://jira.atlassian.com/browse/JSDSERVER-11298

So all that's left is to upvote / comment, watch the issue and wait.