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Problem with groups

Yana Baklaikina

Hi, Jira users! During last month there are periodic problems with "user groups". You can see group in a list of groups, but you can't edit group or delete it ( message:"group not found") . At the same time another user can see the group and edit or delete it. Why does it happen and how to solve this bug?

Not found.png

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Tansu Akdeniz

Hi @Yana Baklaikina

Welcome to the community.

Did you investigate atlassian-jira.log file? Is it an internal group?

Nic Brough -Adaptavist-

Are you using internal user accounts, or an external directory?

I ask because this can happen when the external directory is having connection problems, or is incorrectly configured (usually when the user in Jira that connects to it has read-only access, but the directory settings in Jira tell it that they are read-write)

Yana Baklaikina

We use internal accounts, And it can be different states of the group during the day. You can edit the users of a group, and after a few hours the same group is not found

Yana Baklaikina

Hi, it is internal group

Nic Brough -Adaptavist-

Ok, you'll need to read the logs for group related errors. See <jira home>/logs/atlassian-jira.log

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