I have two opsgenie accounts and I cannot login to one in app

Question

Hi,

I have Opsgenie for my company but I noticed that I have two accounts: one that is 'personal' and one related to my company. I have not set this up this way myself it is just how I see it.

The problem is that when I login to the Opsgenie app only my 'personal' account appears and I do not have anything there. I need to login to the other account but I cant and dont know how. On the web I can choose between the two but not on the app, I only have one way to login and is just to the 'personal' account.

I need Opsgenie soon for oncall days and I need the app for the alerts, can somebody help me?

Guillermo Contreras · Answer

thanks! I wanted to ask before opening a ticket

Robert · Answer

Hi @Guillermo Contreras !

This would be best handled by opening up a ticket with our support team over at https://support.atlassian.com.

If you open a ticket for this over there, we will be able to get a bit more information to help you out without putting it in a public forum.

Hope this helps!