I do not see the public signup section in JIRA Service Desk 2.5 vers

Question

As expressed in https://confluence.atlassian.com/display/SERVICEDESK/Configuring+public+signup I want to enable public sign up (customer sign up) for my service desk.

and i studied the experience of this issue but it did not help me.

however, when I reach to that particular page, this  is what I see. I don't see any public sign up section.
p.s.: JIRA SD 2.5 version

8eb6baa2491175fa2b4f8f8a39c023ac[1].png

p.s.s.: my JIRA mode is public

982f46a3e3e2b7882eb43f291a4b3e56[1].png

8eb6baa2491175fa2b4f8f8a39c023ac[1].png

982f46a3e3e2b7882eb43f291a4b3e56[1]

982f46a3e3e2b7882eb43f291a4b3e56[1].png

Artem Polischuk · Answer

Thank you Sam. Do you mean I need to update license of Service Desk or JIRA in general?

Sam Omidi · Answer

You need to change your license to ABP(Agent based)

or update your license

Cheers,

Sam

Paulo Hennig · Answer

Hello Artem,

It seems that this page you attached is from the first JSD license. Could you also take a print screen from your Manage add-ons > service desk (Be sure to don't show your license, just want to check the license details and license status).