I received a report today that a user cannot see their own requests they created in the Customer Portal. I tested this myself and also experience the same behavior. We don't use Issue Security scheme and there is a relevant Customer Request Type on the ticket. Anyone have ideas on why this is happening?
Hi @Jh
Check the browse project permission in the permission scheme.
Check whether the customers are added to your project.
Is the issue being raised from email or portal?
Check the configuration related to customer permissions
Thanks
@Jh
May I know how have you setup the customer login and permissions for the project
Screenshot is appreciated
Tested on both email and portal.
And how about the permissions?
Are we sure about that?
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