New Automation Rules Not Functioning

Vivek Dubba

I have created an automation rule to notify me when any ticket in a given project is in a particular status for 2 weeks.

The automation is currently set to:

When:

Status Changed

 

If:

Issue matches status = "On Hold"

Issue matches "Project name" = given project

Issue matches timeestimate >= 14d

 

Then:

Alert user x (where "x" is my email address which is a Jira admin user)

 

This same rule was previously based on an SLA but that did not work either.

Brant Schroeder

@Vivek Dubba I would suggest creating a filter that identifies these issues and then subscribing to that filter.  This will give you a daily report of all issues that have been in the status for more than 14d.   https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4

You can use something like this "status changed to "On Hold" before -14d AND status was not "NEXT STATUS IN WORKFLOW" after -14d AND status = "On Hold"