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Issue cannot set in progress!

Rumceisz

Hi All,

we met a weird problem: there are a dozen of issues created which are in Open status. The problem is that we cannot set to In progress status - however the transition exists and there are NO conditions or properties on the transitions. All the users who tried it, have the particular permissions to do.

I tested the workflow on a different project and it worked: we could set the In progress status and saw the View workflow.

Summarized:

- The transition has no properties

- the transition has no condition

- The users have the particular View workflow rights and rights to set the In progress status

- The 'Start progress' button and the 'View workflow' link is hidden!

What can be wrong????

Thanks in advance!

Rumi

Accepted answers

Nic Brough -Adaptavist-

>however the transition exists and there are NO validations, properties on the transitions.

"Conditions" are the things to look for on transitions. Validators check data as you go through the transition and properties beloing to them. Conditions are the thing that hide the transition when someone does not match.

>cannot see the View workflow link

Check that the permission scheme for the project has "view workflow" set for your users

All comments

Christian Czaia [Decadis AG]

Hey,

have you checked the "properties" of the workflow transition? Sometimes permissions can be "hidden" there. The view workflow is tied to the "view workflow permission" in your permission scheme...

Cheers Christian

Nic Brough -Adaptavist-

>however the transition exists and there are NO validations, properties on the transitions.

>cannot see the View workflow link

Check that the permission scheme for the project has "view workflow" set for your users

Rumceisz

Hi Nic,

condition is OK.

What else can be the problem?

Rumceisz

The project lead cannot see the workflow however he has the right in the permission scheme!

Christian Czaia [Decadis AG]

You're sure that you tested the other projekct with the same permission scheme?

Rumceisz

I am pretty sure, yes.

Nic Brough -Adaptavist-

Are you entirely sure the condition is correct? Can you tell us what the condition on the missing transition is?

Rumceisz

Hi Nic,

there are 2 conditions:

Only users in group A and group B can execute this transition.

the involved users are in one of that groups so conditions are OK.

Natalie Hobson

Were the issues created manually through JIRA, or did you import them either through CSV or another program?

Rumceisz

Hi,

one part of the issues were created manually and a couple of issues were cloned, so basically yes..manually all of them

Nic Brough -Adaptavist-

Both of those go through the internal API, so they shouldn't cause this problem.

Najme Esmaili_l37c4a

@Rumceisz Hey, were you able to resolve this issue?
I am also facing the same issue. I have created a custom issue type and workflow, there is no condition or other properties and yet not able to do the transition!

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