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Imported xml backup from different server on a fresh install, starts up ok, but fails authentication

Sam Issa

I am building test bed to test an upgrade before rolling into prod,

I completed the install successfully, imported XML backup from prod instance successfully,

but when I try to login, I get the login screen ok, it recognise the userid i put in (if I put the wrong one it complains, so it is accessing mysql and checking the userid) then i put the password, at that point it redirect to "Page Not Found" displays the standard confluence frame and top menu bad, but nothing works.

does anyone knows a reference to help overcome this blocker ? maybe manually clean up mysql db from the references to the prod instance ?

regards

Sam.

Accepted answers

Pramodh M

Hi @Sam Issa

Don't follow XML backup restore method.

Install the same version of confluence in the test environment.

Copy home directory and db and connect them both.

You'll have test environment in no time

Here's the approach

https://confluence.atlassian.com/doc/create-a-staging-environment-for-upgrading-confluence-866094180.html

Thanks

All comments

Dave Theodore [Coyote Creek Consulting]

I would recommend logging in with a user that is in the Jira Internal Directory. If you are logging in with a user in an external directory, you can see this issue. It may be that your directory service needs to have your Dev box's IP address whitelisted.

Dave Theodore [Coyote Creek Consulting]

Here's a trick that I have used when I run in to this problem. You can identify the local admin user and reset the password to something known.

Pramodh M

Hi @Sam Issa

Don't follow XML backup restore method.

Install the same version of confluence in the test environment.

Copy home directory and db and connect them both.

You'll have test environment in no time

Here's the approach

https://confluence.atlassian.com/doc/create-a-staging-environment-for-upgrading-confluence-866094180.html

Thanks

Daniel_296onp

You could try to add

-Datlassian.recovery.password=[your-password]

to the CATALINA_OPTS in your setenv.sh and login as recovery_admin to fix the authentication.

Sam Issa

Thanks Daniel, but that did not help, I ended up in the same loop, it seems it's also validating the password, I also have MFA implemented, I disabled it, but still didn't help, I think I will abort this attempt and try to rebuild using different method

Sam Issa

Thanks Dave, I use internal directory. I will abort this try and try different method.

Sam Issa

Thanks Pramodh
I am now planning to use the recommended link, appreciate your help.

cheers.

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