Automatic transition from status to status script

Question

I have a custom field called "new" with true/false values. If true is selected in the custom field when creating a task, then the task goes from the Review status to the Design review status, if Design review == false, then the task goes further to Closed.

I also can't figure out what to use: Listener, or Custom script post-function [ScriptRunner] or Fast-track transition an issue [ScriptRunner]?

I would be very grateful if anyone can help or give advice.

Олег_y2j5rm · Answer

Tim Perro, good afternoon, thank you very much for the advice, I will try

Tim Perrault · Answer

You could do everything in one listener, but you will need two Jobs created for this scenario, one job for each of the transitions you want to make. The escalation service jobs are super easy to create and maintain. Pros and Cons on each side.

Tim Perrault · Answer

Hi @Олег

You could definitely write a listener, but sometimes less is more. Try using the escalation service and have that fast track the issue when it matches a specific JQL query.

https://scriptrunner.adaptavist.com/6.20.0/jira/escalation-service.html

Thanks,

Tim