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Jira Service Desk Track Worklog Time

Simon Maddahi

Hello everybody,

We use Jira Service Desk to manage our operations. In Jira Service Desk it is already possible to keep a worklog under the item "More options". So each user can log how much time they spend on this process. My question now is if there is a way to get this tracked time using an API. With the Jira Service Desk Server rest API I already get a lot of information under /rest/servicedeskapi/request/(issue_id). However, nowhere in this information is the working log to be found. Do you know how I can read this data?

Best Regards
Simon Maddahi

Accepted answers

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Vishwas

Hey @Simon Maddahi

Welcome to Atlassian Community !!

We can get worklog for issue directly using the GET Worklog API

GET /rest/api/2/issue/{issueIdOrKey}/worklog

Please find the link here https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/issue-getIssueWorklog

Regards,

Vishwas

Simon Maddahi

Hey,

thank you a lot.

It works fine.

However, I always have to provide an ID to get the information. Do you know how I can automate this. like, how do I get all the ID's of all the operations ? Then I can just loop through them and catch the detail data in each case

Best Regards,

Simon

Vishwas

Hey @Simon Maddahi

First try to fetch the issues by giving a query like this.

Method: GET Url: rest/api/2/search?jql="assignee=currentUser()"

or rest/api/2/search?jql="project=ABC"

This will list the issues of the query along with their ids/issue keys.

So catch them and pass to another GET query mentioned in above answer and run it through a loop.

Hope this helps !

Regards,

Vishwas

Simon Maddahi

Hey, i get an Error 400. Bad Request

i get following error by the API:

"an operator is expected before the end of the query"

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