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Integration between Confluence and Service Now

Monica Collins

We are looking at integrating Service Now with our Jira and Confluence instances. Is there anyone that has integrated their Confluence instance with Service Now? What type of information in Confluence are you syncing with Service Now?

Accepted answers

All comments

Pramodh M

Hi @Monica Collins

Here's the doc you can play with

https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-confluence-cloud.html

And here are things you can perform from Servicenow once the integration is set up

https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/task/add-reclamation-rule-sub.html

https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/task/track-software-rights.html

Thanks

Monica Collins

Thanks. These mention Confluence Cloud. Can I connect Confluence Server and Service Now?

Monica Collins

Can other businesses tell me how you are using the intregration between Service Now and Confluence? What type of information is being passed between the two?

Himanshi Bhawsar

Hi refer this youtube video for integration between ServiceNow and Confluence

Amsone confluence ServiceNow Integration / Migration - YouTube

Thank you

Maria Barrios _Adaptavist_

Hello @Monica Collins I know you wrote this a while ago so you might have found a solution by now. However, if what you’re looking for is a two-way integration between your Service Now, Jira and Confluence instances, Stitch It could support your efforts, and it allows for customization too. You could even add multiple Jira and Confluence instances if you’re trying to build a more complex integration.

Ravi Krishna Deekonda_aumrgz

Hello @Pramodh M

This link(s) e.g., https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-confluence-cloud.html is not working. May I have the working link. Also, I need to integrate between ServiceNow & Confluence Server, may I have that working link too? Thanks.

Ruchi Agrawal_653wjj

Here is the simplest and best available solution for ServiceNow and Confluence. If you are willing to migrate confluence article to ServiceNow and using oncloud / onpremise confluence.