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Need to find ability to create issues via Outlook mail

Aisha M

I want my users to be able to create "TASKS" via mail . . The users should be able to send an email which should trigger the creation of a task/issue in a particular project/board.

Is that possible ? If yes, can someone help.

Thank you

Accepted answers

Utkarsh Agarwal

Hi @Aisha M ,

Yes, it is possible.

Admins can configure Jira to receive and process emails. Jira can receive emails from licensed users to create issues or add comments and attachments to existing issues automatically.

Please refer: Creating issues and comments from email

Kind Regards
Utkarsh

All comments

Utkarsh Agarwal

Hi @Aisha M ,

Yes, it is possible.

Admins can configure Jira to receive and process emails. Jira can receive emails from licensed users to create issues or add comments and attachments to existing issues automatically.

Please refer: Creating issues and comments from email

Kind Regards
Utkarsh

Aisha M

Thank you for the link. Does this work the same way for JIRA server as well ?

Rilwan Ahmed

yes

Aisha M

@Utkarsh Agarwal Hi, My users are already using Outlook. In that case, should I use that incoming mail servers IP to configure the mails coming into JIRA. Or should we have to a separate incoming mail server for JIRA ? Also, do we need to configure a separate email addresses for every project for creating issues from mail ?

Thank you

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