PDF Export Font Upload Error

Question

When I want to upload a ".ttf" file under "PDF Export Language Support" menu, it returns the following error message with no success.

The following error(s) occurred:

* Failed to create the font directory /fonts

Confluence Version 6.12.2 running on Docker container.

Any help is greatly appreciated!

Pramodh M · Answer

Hi @Engin Sülün

Here's a KB article related to your error

https://confluence.atlassian.com/confkb/installing-fonts-in-the-pdf-export-language-support-page-returns-with-error-of-no-font-file-could-be-found-with-the-name-857068391.html

Try this and let me know

Engin Sülün · Answer

Hello @Pramodh M

Thanks for your response.

I try to apply the steps in the article.

I gave permissions to the root folder, but didn't help.

It throws the following log records:

2022-01-25 16:47:12,904 ERROR [http-nio-8090-exec-134] [extra.flyingpdf.config.ConfigurePDFLanguageSupportAction] execute Unable to install language font.
-- referer: http://confluence.onur.net/admin/flyingpdf/doconfigurepdflanguagesupport.action | url: /admin/flyingpdf/doconfigurepdflanguagesupport.action | traceId: 8bfc1cba0f95ab2b | userName: esulun | action: doconfigurepdflanguagesupport
java.io.IOException: Failed to create the font directory /fonts
at com.atlassian.confluence.extra.flyingpdf.config.FontsDirectoryFontDao.getBaseFontsDir(FontsDirectoryFontDao.java:58)
at com.atlassian.confluence.extra.flyingpdf.config.FontsDirectoryFontDao.saveFont(FontsDirectoryFontDao.java:36)
at com.atlassian.confluence.extra.flyingpdf.config.FontsDirectoryFontDao.saveFont(FontsDirectoryFontDao.java:28)
at com.atlassian.confluence.extra.flyingpdf.config.PdfExportFontManager.installFont(PdfExportFontManager.java:66)
at com.atlassian.confluence.extra.flyingpdf.config.ConfigurePDFLanguageSupportAction.execute(ConfigurePDFLanguageSupportAction.java:28)
at sun.reflect.GeneratedMethodAccessor68991.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)

Pramodh M · Answer

Hi @Engin Sülün

Are we sure about the character encoding being used here

https://confluence.atlassian.com/doc/create-a-pdf-in-another-language-175473.html

It looks like when you are importing, it's trying to create a folder in root, can you try giving the permission to the root folder and then try importing.

Let me know if it's correct

Thanks,
Pramodh