Created ticket has default reporter instead of reporter same as person sending emails.

RG_0m27n8

In our JIRA service desk project Email Handler we have have defined Default Reporter as mail-robot. For all users, when they send email, email handler process all emails and create ticket. In the created ticket the Reporter is same as the person who sent email.

But for some external users its not working at all. Reporter got changed from original reporter to default reporter.

Any suggestions.

Tom Lister_fo1j4e

Hi @RG 

Unless this is for a service desk which creates users for new customers, Jira will only be able to use defined users for creating the tickets.

Which email handler are you using?

Tom