Reply to an issue must go as a comment in jira to that issue

Question

hello ,

i am using jira 4.3 & i have configured mail server & enabled notification scheme.

i can recieve issue updates in inbox, but when i press Reply from outlook , the body of msg must go as comment in JIRA  to that issue.

please let me know if any workaround is possible.

Thanks&Regards

kapil

Kapil Bolli · Answer

Thanks a lot Edwin.

I will implement this let you know about.it

Regards

Kapil

Edwin Chan2 · Answer

You can only have one email address to one handler.

For creating issue via email, each handler can only handle one combination of project and issue type.

For commenting on issue via email, only one handler is needed for the entire JIRA instance.

Kapil Bolli · Answer

Hello Edwin,

Thanks , So we need to create one  Handler service for each project to receive mail.

Regards

Kapil