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'We couldn’t log you in' (inactive account flag?)

Thiago

I successfully log in Atlassian, however I get the error when I try to go to Bitbucket:

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We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

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I saw in other posts that the users were flagged as inactive.

Could you please check?

Accepted answers

Theodora Boudale

Hi @Thiago ,

I see that you have created a support ticket, your account was indeed flagged as inactive and the engineer working on your ticket reactivated it.

Please feel free to let us know if the issue is resolved now and if you need anything further.

Kind regards,
Theodora

All comments

Pramodh M

Hi @Thiago

Welcome to the community 🙂

Did you try logging in via incognito and let me know it works?

Do you have add-ons that installed in chrome, try disabling add-ons and logging in from normal broswer

Thanks,

Pramodh

Thiago

Yes I tried via incognito but got the same error.

And I have no adblockers, also disabled my add-ons and got the same error.

Also tried in Firefox and Chrome and got the same error.

Theodora Boudale

Hi @Thiago ,

I see that you have created a support ticket, your account was indeed flagged as inactive and the engineer working on your ticket reactivated it.

Please feel free to let us know if the issue is resolved now and if you need anything further.

Kind regards,
Theodora

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