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Search for multi value checkbox returning "The Option 'xyz' for field 'ABC' does not exist" ??

wMike Dowling

I'm a novice when it comes to advance search syntax and this one is really throwing me. I have a Checkboxes custom field named Delivery Method with options: USMail, UPS, FedEx, OnTrac, etc.. Trying to do a simple search for issues where certain Delivery Methods have been checked.

So... Project = "Shipping" AND "Delivery Method" = "USMail" Works fine, but when I try Project = "Shipping" AND "Delivery Method" = FedEx" It errors out with "The Option 'FedEx' for 'Delivery Method' does not exist.

So again i'm kind of stumped, that value deffinitly exists within the checkbox custom field "Delivery Method". But for some reason the search is not recognizing it. Now there's a chance that the value "FedEx" was added at a later point in time, could it be the some re-indexing is needed or something like that?

Accepted answers

All comments

Nic Brough -Adaptavist-

Could it be the extra " on the end of the FedEx query?

Can you try something with the advanced search too - copy and paste in the Project = "Shipping" AND "Delivery Method" part of the query, then add the = sign and start typing FedEx - does it auto-suggest FedEx?

Niclas Sandstroem

Since this is not a advanced query yet you could do this with Basic search. Try to do that and see what options are available. When you got the search you want click on advanced to get the JQL.

What Nic suggested in his comment is the same but global for context.

wMike Dowling

Sorry, that was just a typo in my question. There is in extra " in my actual query. To the second part of your question, it does Autocomplete the custom field name "Delivery Method" but it does not auto complete any of the checkbox options that exist within that field.

wMike Dowling

This is really strange, when i do a basic search, select the Project Name, and then try to select "Delivery Method" it is grayed out with the message "Delivery Method is not applicable for the current Project / and or Issue type".

wMike Dowling

Actually this appears to be the case for all of my multi select checkbox fields. Maybe basic search does not accommodate this type of field.

Niclas Sandstroem

Could you add your custom field configuration screenshot to the question?

Nic Brough -Adaptavist-

I think your latest comment answers it - while you might have a valid field option, that option is not valid in the Shipping project...

wMike Dowling

No, i think this is just a function of basic search. I get the same message anytime i try to use a multi select checkbox in basic search.

Nic Brough -Adaptavist-

Ok, I'm really stuck now. I don't have this problem when I use the search, basic or advanced. I think we need more information, including the context definition for the field, and what the symptoms are when you try the basic search (screenshots, sorry)

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