purchase Viewtracker fails

Question

I want to purchase Viewtracker - Analytics for Confluence and the purchase fails. What is the reason?

arwin_arphic_com_tw · Answer

ok thank you very much

Mattia (Elevatic) · Answer

Hello Arwin,

we are the manufacturer of the Viewtracker app.

But unfortunately, we can't help you in this case. The listed error message indicates a problem with the payment. Only Atlassian has the ability to view payments processes and the related errors.

Please get directly in contact with the Atlassian support here https://support.atlassian.com/contact

Kind regards

Mattia