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SMTP correctly configured but emails not sent

Luigi Vaira

I've configured SMTP for sending emails. Configuration seems to be ok: when I test it, I receive the message Your test message has been sent successfully to <email address="">.. However, I don't receive ANY email. How could I solve this problem?

Accepted answers

Luigi Vaira

Problem was not due to JIRA. There was a problem with GMail service that flagged my server ip as "suspicious"... :-/ Thanks anyway.

All comments

unknown

check your outbound mailserver settings, is it configured correctly, are there email addresses where there should be?

MatthewC

Have you checked a few things in Jira?

Does the project have a notification scheme?
Have you looked at the Mail Queue to see if the messages are being sent?
Is your workflow sending events?

Best go through the troubleshooting guide and come to us with more information

https://confluence.atlassian.com/display/JIRA041/Troubleshoot+Mail+Notification+Problems

MatthewC

sorry a slightly better link

https://confluence.atlassian.com/display/JIRAKB/Notifications+Troubleshooting

MatthewC

Also.... if you are just testing your own emails... have you swicthed of the option where users get notified of their own events?

Administration > Issues > User Settings > User Preferences: Notify users of their own changes? -> NO

Luigi Vaira

Problem was not due to JIRA. There was a problem with GMail service that flagged my server ip as "suspicious"... :-/ Thanks anyway.

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