Cannot open Word document when using Edge - Word ran into a problem

João T. Noronha

At work, I cannot open Word document when using Edge - I get a "Sorry, Word ran into a problem while opening this document in a browser." (see attachment). I am only able to download it (or use another browser).

We are using Confluence and Atlassian companion, but it's no longer working with Edge since some time. 

Versions: Confluence 7.4.8, Atlassian Companion is Version 1.2.2, Microsoft EdgeVersion 97.0.1072.62

Pramodh M

Hi @João T. Noronha 

Welcome to the Community!!

Can you try reinstalling Atlassian Companion App once and let me know?

Also, may I know the Office Word version that you are using?

Thanks,
Pramodh