nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Users receive email for forgot password, but no link

Jim Kidd

I recently installed Jira server (v8.21.0) with only the core product. When users request a password reset, they get an email with contents "Could not locate resource templates/email/html/forgotpassword.vm"

In troubleshooting, it appear the resource is present in the Jira folders. Any ideas on how I can resolve this?

Thanks

Jim

Accepted answers

Brant Schroeder

@Jim Kidd

I am assuming that you installed Data Center. Data Center allows you to customize email templates. You should be able to go to Administration > System > Email templates. On the top of the page, right-hand side, click revert to default. This will reload the default email templates and should resolve your issue.

All comments

Brant Schroeder

@Jim Kidd

Jim Kidd

Thanks Brant:

That did the trick. Password resets work as desired.

Jim

Brant Schroeder

@Jim Kidd Great can you accept the answer to help others.

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