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add insight custom field to any issue

Farhaad_n

Hi, I am using jira servicve management

I have insight plugin on it, I want add custom filed my servicedesk users that shown related insight object to my cusomers.

This is sample. I have insight object "google-info" and "google" organiztion

I want when google organization created issue, my service desk users, can see google-info automaticly on issue page

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Dave Mathijs

Hi @Farhaad_n

What object type is "google-info"? What are you trying to achieve? When you're talking about service desk user, you mean your agents, correct?

Farhaad_n

Hi @Dave Mathijs

google-info is my customer info, for example, have these attributes: name, address, phone number

I want these attributes to show on my agent's issue pannel

yes service desk users are my agents

Dave Mathijs

Hi @Farhaad_n ,

Have at look at this documentation article: View Insight objects directly from the issue view

Farhaad_n

yes but I can't figure out

many documents are referencing inbound of insight,

I want filter results by jira organization, I think they call "placeholder"

can you help me with this situation?

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