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How to add a 1/2 day to a Jira SLA calendar?

S_r3fexp

Dear all,

* We run Jira Service Management 4.20.1

* I recently updated the SLA calendar on our IT Helpdesk project, using a government annually piblished ical with public holidays for 2022

* I then manually add the days on top of the public holidays in the ical, that we are closed for the year

* We are usually given a 1/2 day on the last business day before Christmas

* I don't see in Jira a means to add anything other than full day holidays to the calendar

Jira add hol.PNG

* Could someone direct me how to add a 1/2 day to the calendar please?

Thanks for any help.

Regards,

Steve

Accepted answers

Pramodh M

Hi @S

We don't have a way to add the 1/2 day in calendar.

It's either working hours based on you calendar or holiday.

To set half day change the calendar at the time when 1/2 day working hours comes.

https://confluence.atlassian.com/servicemanagementserver/create-and-edit-sla-calendars-976770869.html

Thanks,

Pramodh

All comments

Pramodh M

Hi @S

We don't have a way to add the 1/2 day in calendar.

It's either working hours based on you calendar or holiday.

To set half day change the calendar at the time when 1/2 day working hours comes.

https://confluence.atlassian.com/servicemanagementserver/create-and-edit-sla-calendars-976770869.html

Thanks,

Pramodh

S_r3fexp

Hi Pramodh,

Thanks for the workaround in your super quick answer.

Is there possibly a way to request to the boundless technical might within Atlassian, an enhancement so Jira is able to add 1/2 day holidays to the SLA calendar.

Best regards,

Steve G

Pramodh M

Hi @S

I will search of any existing tickets are there for this request, if no we would need raise one with Atlassian.

For now if it's a holiday it's full day holiday 😜

Sonja.Willemse

Hi! If I do this 'To set half day change the calendar at the time when 1/2 day working hours comes.' as suggested above, won't it recalculate historical SLAs? And when I change the work hours back to a full day (on the next working day), won't it recalculate the SLAs in any case?

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