I have a few users with intermittent issue displaying their jira dashboards in Chrome. When they select a dashboard it will just display a blank screen. You can still see the sidebar listing all of your dashboards on the left side of screen. It is just the dashboard itself that is not displaying. * They can click from dashboard to dashboard and eventually they will display correctly. * Clear Local Storage and Cache. Will work until you close Chrome & reopen jira again. * Set Chrome to default settings and still see the problem. * It is multiple different dashboards that use different gadgets. Everything works fine in Edge. It is just Chrome where you see the problem. Chrome version 97.0.4692.71 Our Jira version is v8.13.14

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Jira dashboards display blank in Chrome

Michelle Gronwold_8dpure

I have a few users with intermittent issue displaying their jira dashboards in Chrome. When they select a dashboard it will just display a blank screen.

You can still see the sidebar listing all of your dashboards on the left side of screen. It is just the dashboard itself that is not displaying.

They can click from dashboard to dashboard and eventually they will display correctly.
Clear Local Storage and Cache. Will work until you close Chrome & reopen jira again.
Set Chrome to default settings and still see the problem.
It is multiple different dashboards that use different gadgets.

Everything works fine in Edge. It is just Chrome where you see the problem.

Chrome version 97.0.4692.71

Our Jira version is v8.13.14

Accepted answers

All comments

Jack Brickey

Maybe you could try a different version of chrome? https://chromereleases.googleblog.com

eric_grandmaison

Same issue with same version of Chrome 97.0.4692.71, but different Jira version 7.13.3. Corporate IT controls the browser version, so upgrading that is at their mercy. Behaviour started only recently, approx Jan 11 2022.

Tom Mason

Same issue with us. Jira 8.13.8.

Chrome Version 97.0.4692.71 (Official Build) (64-bit)

First dashboard works, 2nd, 3rd, and so forth are blank.

Ctrl-F5 fixes it temporarily, but it comes back. Happens on Macs too. Edge works on Windows. Safari works on Mac.

Mrinal Sharma

Same problem with 8.20.3 and Chrome 97.0.4692.71

DB_rjr75k

Same issue here

Jira 8.21.0
Chrome Enterprise 97.0.4692.71

Works in Microsoft Edge, and seems to be a Chrome and Chrome Incognito bug but more stable in Incognito mode

Luca Deboli

Same here, Jira Data Center 8.13.9 chrome version 97.0.4692.71

keyboard F5 makes dashboard working again without closing and reopening browser.

DB_rjr75k

Disabling cache in developer mode (F12) network tab seems to void this, so it seems if its too slow in loading it may fail (at least on my end).

very random for some reason

Tom Mason

We saw that too. Not really a practical workaround but good info to share.

FWIW I don’t see any evidence that it’s related to the time it takes to load the dashboard. When it happens it impacts all dashboards regardless of content.

Joel_z3qvw1

I opened a support ticket and they told me to disable all extensions, so I created a new chrome profile with no extensions and it seemed fairly reliable (not 100% though), but then I opened up the DevTools and ticked "Disable cache" and then it pretty much fails every time after that. But unticking it, makes it work again.

I suspect it might be some sort of timing issue with the order that the script or other resources load in, maybe some event fires off before the script to handle it exists or something weird like that.

I think having extra extensions could cause it to fail because they slow down the rendering of the page, and then scripts get out of order.

See a gif of what it looks like for me.

Luca Deboli

Could it be useful if some Atlassian Representative opens an issue on Chromium ?

Alexandre Poirier_ufvvy1

I have the same issue on Chrome/97.0.4692.71

Any Boards/backlog appears as a blank page to me. All other sections of the app loads correctly.

Edit: It was Redux dev tools extension conflicting with JIRA.

Alexandre Poirier_ufvvy1

As additionnal information, I have 2 colleagues that are on MacOS 12.0.1 with Chrome/97.0.4692.71 and they can see the dashboards fine.

I am running MacOS 11.6.2 with the same Chrome/97.0.4692.71 and can't see the dashboards.

unknown

I think this is only a temporary solution (because what is better – using JIRA in other browser or always disabling an extension you otherwise need when working with JIRA ?), but go through your extensions and try to disable all of them. If you refresh JIRA, it might work. Then you can go 1-by-1 with your extensions and turn them on – always refreshing JIRA afterwards and find the one that caused the problem.
Pray it is not an important one ...

btw, it was Redux DevTools

Tom Mason

I hope some people get relief from disabling add-ons. It has not helped me or any of the users who have reported the problem.

David Cowley

Has anyone had a chance to compare whether the issue exists in both the 32 and 64 bit versions of Chrome 97?

igor.pavlichenko@mezu.com

same problem but disabling or enabling cache does nothing for me

unknown

Happening here as well. Only one user having the problem. Yesterday was fine, today he cannot see anything on the board, but can get to the issues in other ways. We are not having this with any application other than Chrome and it just started.

unknown

In my case it turned out to be one of the ReactDevTools extensions.

Best suggestion, try it in Incognito mode, if it works ,than you need to figure out which extension causes you a troubles. I did it by turning them all off, and turning them on and reloading the page.

Hope it helps.

unknown

That's exactly what I just did and it worked)

Ashlee K Pitock

This was the fix for me as well, deleting ReduxDevTools and a hard refresh fixed the issue. Thanks!

DB_rjr75k

I originally had no extensions installed and still found the issues but were utilising an on-prem Jira server, very bizarre random errors.

Joel_z3qvw1

This actually improved the situation for me too. It still happens sometimes, but now it works a bit more often for me with React Developer Tools disabled.

Faizal Amiruddin

It works, for me I only turned off redux devtool extension. But I still wonder, why this happened

DB_rjr75k

Interesting question, I am running the following if anyone is seeing the same issue in other versions:

Recently updated today
Chrome Enterprise 64-Bit - 97.0.4692.99

Same issue as 97.0.4692.71

srodrigues

I got it it's plugin issue for me i disable Redux Dev Tool and it works

John Angel_qnt98z

I had the same issue with Chrome 97.0.4692.71. It disappeared after updating to 97.0.4692.99.

igor.pavlichenko@mezu.com

not sure if there was any update on Jira side, but after Chome updated to 97.0.4692.99 the problem is gone

Luca Deboli

Just updated to Version 97.0.4692.99 (Official Build) (64-bit)

Issue still present for me (Jira Service Desk Data Center 4.13.9 on Prem)

Luca Deboli

Issue still present for me, just updated Chrome to Version 97.0.4692.99 (Official Build) (64-bit)

Tom Mason

I updated, and it went away for a few minutes, but then came back.

Jira Data Center 8.13.8

DB_rjr75k

https://jira.atlassian.com/browse/JRASERVER-73196

this was raised already as well

Joel_z3qvw1

If you want a workaround in your local Chrome (not a server-side fix), I've written a small user script that triggers the dashboard to render if it detects the dashboard hasn't rendered.

See my comment on the main jira issue.

DB_rjr75k

Still present in Chrome Enterprise 97.0.4692.99 for me

DB_rjr75k

Still fails with our on prem Jira here

Chrome enterprise 97.0.4692.99
Jira v8.21.0

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