Automatic email notification from a Filter execution event

Question

Hi, I'm trying to setup either a notification or custom email to certain assignees only, once a filter subscription has been executed!? I only want the email to be set to users that are assigned to an issue, even if I have to be the subscriber. Is this possible? I've thought about custom events, Automation and utilising ScriptRunner, but am struggling to find a solution. Thanks.

Karl Samson_71fk2j · Answer

Hi Vero, thanks for looking at my question. The Automation plugin might be a possibility, but what I really need to do is setup an Event in Jira to recognise that a certain filter has been run, and then for Jira to pick up the assignees to the issues in the filter and email them with a custom email.

Vero Rivas · Answer

Hi @Karl Samson

Look at this posts, maybe can help you

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

And check it out this addons:

https://marketplace.atlassian.com/apps/1215460/automation-for-jira-data-center-and-server?hosting=datacenter&tab=overview

https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

Cheers