Something odd began to occur starting this year in 2022.
We have alert routing rules setup to route to our on call escalation if a ticket has a P1 or P2 priority and our escalation references the an on-call schedule, then 15m's it calls 3 people, then 20m's it calls everyone.
What we are seeing is that when a user adds a note to an alert, opsgenie will immediately call everyone. This note comes from our integration is JSM.
We have other teams setup in our instance and this "Rule[Add Note][Add Notes]" doesn't have the save effect on their setup. All JSM integrations are setup the same.
Any ideas?
