We have multiple products ... we have issue in such a way that .. same ticket is created twice in jira .. i would like to know if there are any other way to monitor my system wehether Jira has duplicate tickets
I tried this, i think 2 years ago. Not sure if it works on acutal JIRA versions.http://blogs.onresolve.com/2010/03/audo-duplicate-search-in-jira/
There is also a commercial plugin: SuggestiMate
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